Privacy Policy
Last updated: 14/09/2024
This Privacy Policy describes how Lunox Cosmetics (the "Site", "we", "us" or "our") collects, uses and discloses your personal information when you visit, use our services or make a purchase on www.lunoxcosmetics.com (the “Site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, site visitor, or other person whose information we have collected pursuant to this Policy on Privacy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to the Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other action required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have over the past 12 months collected personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information you send to us directly through our Services may include:
- Basic contact details, including name, address, telephone number, email.
- Order information, including name, billing address, shipping address, payment confirmation, email address, telephone number.
- Account information, including username, password, security questions.
- Purchase information, including items you view, add to your cart or wishlist.
- Customer support information, including details you choose to include in communications with us, for example, when you send a message through the Services.
Certain features of the Services may require you to directly provide certain information about yourself. You can choose not to provide this information, but this may prevent you from using or accessing such features.
Information Collected through Cookies
We also automatically collect certain information about your use of the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, your IP address, and other information regarding your interaction with the Services.
Information Obtained from Third Parties
Finally, we may obtain information about you from third parties, including vendors and services that may collect information on our behalf, such as:
- Companies that support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card, billing address) to process your payments in order to fulfill your orders and provide you with the products or services you have requested , to perform our contract with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development, third-party libraries and cookies.
Any information obtained from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of any information provided to us by third parties, and we are not responsible for the policies or practices of third parties. For more information, see the “Third Party Websites and Links” section below.
How We Use Your Personal Information
- Supply of Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including processing payments, fulfilling orders, sending you notifications regarding your account, purchases, returns, exchanges or other transactions , creating, managing and maintaining your account, arranging for shipping, facilitating returns and exchanges, and allowing you to post reviews.
- Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send you marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better personalize the Services and advertising on our Site and other websites.
- Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or harmful activity. If you choose to use the Services and register, you are responsible for the security of your login credentials. We strongly recommend that you do not share your username, password or other login details with anyone else. If you believe your account has been compromised, please contact us immediately.
- Communication with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interest to be responsive to you, to provide you with effective services and to maintain our business relationship with you.
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies we use in connection with our shop with Shopify, visit https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and Services (including to remember your actions and preferences), to perform analytics and better understand your interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also allow third parties and service providers to use Cookies on our Site to better personalize services, products and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please note that removing or blocking Cookies may adversely affect your user experience and may cause some of the general features and functionality of the Services to malfunction or become inaccessible. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for lawful purposes under this Privacy Policy. Such circumstances may include:
- With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment and shipping).
- With business and marketing partners, including Shopify, to provide services and advertise to you. We use Shopify to support personalized advertising with third-party services. Our business and marketing partners will use your information in accordance with their own privacy notices.
- When you direct us, request or otherwise consent to our disclosure of certain information to third parties, such as to ship products or through the use of social media widgets or login integrations, with your consent.
- With our affiliates or within our corporate group, in our legitimate interests to run a successful business.
- In connection with a corporate transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce applicable terms of service, and to protect or defend the Services, our rights and the rights of our users or others.
We have, in the past 12 months, disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes set out above in “How We Collect and Use Your Personal Information” and “How We Disclose Personal Information”:
| Category | Categories of Recipients |
|---|---|
| Identifiers such as basic contact details and some order and account information | Vendors and third parties who perform services on our behalf (such as internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers) |
| Commercial information such as order information, purchase information, and customer support information | Commercial and marketing partners |
| Internet activity or other similar network activity, such as Usage Data | Commercial and marketing partners |
We do not use or disclose sensitive personal information to infer characteristics about you.
We have “sold” and “shared” (as defined by applicable laws) personal information in the past 12 months for advertising and marketing purposes, as follows.
| Category of Personal Information | Categories of Recipients |
|---|---|
| Identifiers such as basic contact details and some order and account information | Commercial and marketing partners |
| Commercial information such as records of products or services purchased and purchase information | Commercial and marketing partners |
| Internet activity or other similar network activity, such as Usage Data | Commercial and marketing partners |
User Generated Content
The Services may allow you to post product reviews and other user-generated content. If you choose to submit user-generated content to any public area of the Services, that content will be public and accessible to anyone.
We do not control who will have access to the information you choose to make available to others, and we cannot guarantee that parties who have access to such information will respect your privacy or maintain its security. We are not responsible for the privacy or security of any information you make publicly available, or for the accuracy, use or misuse of information you disclose to or receive from third parties.
Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on such sites. Information you provide in public or semi-public places, including information you share on third-party social networking platforms, may be visible to other users of the Services and/or users of such third-party platforms without limiting their use by our part or third parties. The inclusion of such links does not, in itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
Data of Minors
The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are a parent or guardian of a child who has provided us with personal information, you can contact us using the contact details below to request its deletion.
As of the Effective Date of this Privacy Policy, we have no actual knowledge that we share or sell (as defined by applicable law) personal information of individuals under the age of 16.
Security and Storage of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security”. Additionally, any information you send to us may not be secure in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on several factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, they may only apply in certain circumstances and, in some cases, we may refuse your request as permitted by law.
- Right of Access / Know. You may have the right to request access to the personal information we hold about you, including details about the ways we use and share your information.
- Right to Erasure. You may have the right to request that we delete personal information that we hold about you.
- Right to Correction. You may have the right to request that we correct inaccurate personal information that we maintain about you.
- Right to Portability. You may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party, in certain circumstances and with certain exceptions.
- Right to Opt-Out of Sale or Sharing or Targeted Advertising. You may have the right to tell us not to “sell” or “share” your personal information or to opt-out of processing your personal information for purposes considered to be “targeted advertising,” as defined by applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out signal enabled, depending on where you are located, we will automatically treat this as a request to opt-out from “selling” or “sharing” your information for the device and browser you use to visit the Site.
- Right to Restrict and/or Opt-Out of the Use and Disclosure of Sensitive Personal Information. You may have the right to tell us to limit our use and/or disclosure of sensitive personal information to only what is necessary to provide the Services or goods reasonably expected by an average individual.
- Restriction of Processing: You may have the right to request that we stop or restrict our processing of your personal information.
- Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw that consent.
- Appeal: You may have the right to appeal our decision if we refuse to process your request. You can do this by responding directly to our denial.
- Managing Communication Preferences: We may send you promotional emails, and you can opt out of receiving them at any time by using the unsubscribe option displayed in our emails. If you opt-out, we may still send you non-promotional emails, such as those related to your account or orders you have placed
You can exercise any of these rights where indicated on our Site or by contacting us using the details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to your request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an Agent, we will require the Agent to provide evidence that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.
We use Shopify advertising services, such as Shopify Audiences, to personalize the advertising you see on third-party websites. To restrict Shopify merchants who use these advertising services from using your personal information for these services, visit https://privacy.shopify.com/en.
Complaints
If you have any complaints about how we process your personal information, please contact us using the contact details provided below. If you are unhappy with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details below, or to submit your complaint to your local child protection authority. data.
International Users
Please note that we may transfer, store and process your personal information outside of the country in which you live, including to the United States. Your personal information is also processed by personnel and third-party service providers and partners in these countries.
If we transfer your personal information outside of Europe, we will rely on recognized transfer mechanisms such as the Standard Contractual Clauses of the European Commission, or any equivalent contract issued by the competent authority in the United Kingdom, as relevant, unless the transfer of the data is not sent to a country that has been determined to provide an adequate level of protection.
Contacts
If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at info@lunoxcosmetics.com