Refund Policy

 

Return Policy

Receipts of Articles

We are committed to ensuring the satisfaction of our customers. If, for any reason, you are not completely satisfied with your purchase, we accept returns within 14 days of receipt of your order, provided the items are in their original condition, unused and with all original labels and packaging intact.

To initiate a return, follow these simple steps:

1. Contact our customer service at info@lunoxcosmetics.com, providing the order number and the reason for the return.
2. You will receive detailed instructions on how to proceed with the return.
3. Prepare your return package, including any items you wish to return.
4. Send the package to the provided address.

Shipping Costs for Returns

Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (for example, incorrect or defective product). In this case, we will cover the return shipping costs.

Refunds

Once we have received the returned package and verified the integrity of the items, we will proceed with the refund within 14 working days. The refund will be made using the same payment method used for the purchase. Please note that the time required for the refund to be credited to your account may vary depending on the banking institution.

Excluded Items

Please note that some items, such as personalized items or personal care products, are non-returnable unless faulty or damaged.

Customer care

For any questions or clarifications regarding our return policy, do not hesitate to contact our customer service at info@lunoxcosmetics.com.